AI quality & safety
go hand-in-hand

Papermoon Keeps your AI productS on track

AI empowers your business to grow faster, serve more customer needs, and increase your revenue - but only if it is high quality, trustworthy, and safe. You’re the expert in what your business requires. We’re the experts in AI assessment & risk mitigation.

We help you set the guardrails and monitor your AI, so you can focus on what your customers need.

Need help assessing your risks and quality concerns?
Contact us for a call around services & tools that fit your needs.

Contact Papermoon

Tools

Our tooling helps bridge the gap between policy and implementation teams.

Compliance teams that want a bespoke test-drive are welcome to see how we can help save time with first-pass policy review of both human-made and AI-generated content.
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Want to know more about what we're building?

Contact Papermoon

Rather want with your larger organization's AI Quality & Safety questions? Check out our services below.

Services

AI risk scan

Build robust governance frameworks to ensure your AI deployments align with organizational goals and regulatory requirements.

  • Capacity building. Tailored introduction to AI Trust & Safety principles, addressing your organization’s specific challenges and vulnerabilities. We help you identify the tools, teams, and capabilities you need to scale your product vision safely.
  • Policy & process development. Prioritize critical risks and create a practical mitigation roadmap. We design implementation strategies and operational frameworks for content policies, ensuring they are enforceable and aligned with real-world product workflows.

AI quality evaluation

Making an AI prototype is easy, but improving real-world quality requires clear metrics and evaluation.

  • Metrics frameworks. Define clear KPIs and establish quality metrics that link technical performance to your broader organizational objectives.
  • Audit or evaluate systems. Curate and analyze the data you'll need to make informed decisions. We help you assess existing systems or new prototypes, surfacing early risks and opportunities.

Research & investigations

Unexpected abuse patterns and trust risks often emerge after deployment. We conduct deep investigations to uncover vulnerabilities, diagnose incidents, and identify root causes.

  • User behavior intelligence. Comprehensive examination of behavioral patterns, anomalies and misuse. We deliver detailed insights into system failures, and investigate user risks including potential bad actor behavior.
  • Algorithmic forensics. Specialized diagnostic services to uncover the root causes of AI trust and safety incidents, including subtle abuse patterns, enforcement gaps, and emergent vulnerabilities. Ideal for investigating complex or non-obvious risks.

Team

We are technology veterans with prior leadership roles at research institutes, startups and larger companies like Spotify and Yahoo. We have deep expertise in human-computer interaction, search and recommender systems, language modeling, and AI Trust and Safety. We have built systems from 0 to production, wrangled data instrumentation at scale, investigated crisis escalations, and set up algorithmic responsibility programs. Our expert network ensures both in-depth domain expertise and scale to fit your needs.
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We're based in San Francisco, California.